Web chat refers to a form of online communication that allows users to chat in real time via text-based messages on a website or web application. It is commonly used for various purposes, including customer support, interactive communication, and social interaction. Key features of web chat include: 1. **Real-Time Communication**: Users can send and receive messages instantly, making it suitable for immediate interaction. 2. **Customer Support**: Many businesses implement web chat solutions on their websites to provide customer support.
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