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Natural predictive dialing is a sophisticated technology used in call centers that optimizes the process of making outbound calls. It combines elements of predictive dialing with advanced algorithms that adapt to real-time conditions in order to enhance efficiency and improve the customer experience. Here’s how natural predictive dialing works and its key features: 1. **Predictive Dialing**: Traditional predictive dialing systems automatically dial multiple phone numbers at once, predicting when a call center agent will be available to take the next call.

Ancestors (6)

  1. Telemarketing
  2. Spamming
  3. History of computing
  4. History of mathematics
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