Contextual inquiry

Contextual inquiry is a user-centered design research method that involves observing and interviewing users in their actual work environment. The primary goal is to gain a deep understanding of how users interact with a product or system in their natural context, which helps inform the design process. The approach is characterized by four key principles: 1. **Context**: Researchers observe users in their real-world environments, capturing how they use a product and what factors influence their interactions.